Customer care
Return & Refund Policy
If something is wrong with your order, contact us promptly and we will work with you to put it right.
Last updated: 26 August 2026
1. Return period
Please request a return within 7 calendar days of delivery. Contact us before sending anything back so we can confirm the return instructions and destination.
2. Change-of-mind returns
For a change-of-mind return, the product must be unused, unopened where it was supplied sealed, complete with all accessories, and in its original packaging. Proof of purchase or the AvoraTek order reference is required.
3. Opened or used electronics
Opened or used electronic products cannot be returned simply because you changed your mind. They may still qualify for inspection, replacement or refund if they arrived faulty, damaged, materially different from the listing, or were supplied incorrectly.
4. Faulty, damaged or incorrect items
Contact us within 7 days of delivery and provide your order reference plus clear photographs or video showing the issue. After inspection, we may offer a replacement, repair where appropriate, store credit, or refund. The available solution depends on the issue, product condition and stock availability.
5. Items that cannot be returned
We cannot accept a return for damage caused after delivery by misuse, liquid exposure, accidental damage, unauthorised repair or modification, unsuitable charging equipment, failure to follow instructions, or ordinary wear and tear. For hygiene reasons, opened in-ear earphones are not returnable for a change of mind.
6. Return delivery costs
If we confirm that an item was faulty, damaged on arrival, materially different, or sent incorrectly, AvoraTek will cover reasonable return-delivery costs. For an approved change-of-mind return, the customer is responsible for return delivery. Original delivery charges are not normally refundable unless the return resulted from our error.
7. Refunds
We will notify you after the returned item has been received and inspected. Approved refunds are normally initiated within 7 business days. Online payments are refunded through the available original payment route; cash-on-delivery and bank-transfer refunds may require the customer’s bank details. Your bank or payment provider may take additional time to display the funds.
8. Cancellations
Contact us as soon as possible if you need to cancel an order. We can cancel it without a delivery charge if it has not been handed to the courier. Once dispatched, the delivery and return conditions above apply.
9. Contact us
Start a return by emailing avoratekofficial@gmail.com or calling +94 77 911 5843. Include your name, order reference, product and reason for the request.